The recent impact of Cyclone Jasper in Far North Queensland has significantly affected connectivity in the region.

Here's a breakdown of the updates and efforts made by Telstra to restore services:

December 14

As a result of power outages triggered by Cyclone Jasper, Telstra are actively restoring connectivity for affected customers. Technicians will proceed to sites as soon as safety is ensured. At this point, there are no reported impacts on personnel.

To assist those impacted, Telstra are offering disaster assistance packages, which include additional data for both pre and post-paid mobile services.

December 15

Approximately half of the locations impacted by Cyclone Jasper have had their services restored. Telstra is persistently working through the weekend to bring everyone back online. While certain roads remain blocked due to the weather, Telstra are actively seeking alternative routes as safety permits and will keep you informed of their progress.

December 18

Unfortunately, flooding in FNQ continues to impede the restoration process, resulting in additional service outages. Telstra are closely monitoring the situation and will dispatch technicians once it's safe to do so. To aid customers in staying connected, they have activated disaster assistance measures.

For further details regarding Telstra's disaster assistance packages, you can find comprehensive information on Telstra website. Additionally, for those affected seeking professional and confidential counselling support is available for you and your family.

December 19

A break in the weather allowed some of Telstra's technicians to venture out and commence restoration work in cyclone-impacted areas, both on the ground and in the air.

December 20

Telstra shared that dedicated teams have been tirelessly working to restore connectivity in areas affected by Cyclone Jasper. Encouragingly, several sites are now back online. Although there's more work ahead, they are making progress and will keep you updated as more information is available.

people on beach during daytime
Photo by City of Gold Coast

Further Updates

In these challenging times, Telstra's primary focus remains on re-establishing connections for their valued customers affected by Cyclone Jasper. Telstra appreciates your patience and understanding as they work diligently to restore services in Far North Queensland.

Stay tuned for further updates as the situation progresses.

If you've been impacted by these events and require support, don't hesitate to reach out to Telstra for assistance.

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